Joy joined the Brit group in July 2013 as Head of Strategy, having spent 15 years as an equity analyst in the European insurance sector. Joy’s capital markets background and knowledge was invaluable through the IPO process and the sale to Fairfax. In 2017 Joy broadened her role to include oversight of broker relations and business development with Brit’s key broking partners. In April 2018 Joy was appointed Chief Experience Officer and joined the Executive committee. This role has responsibility for all of our broker relationships , coverholder partnerships and digital distribution. she is also involved in a number of innovation initaives within the group and liaison with Fairfax as Brit looks to maximise the overall stakeholder experience. Internally, Joy’s focus is on building relationships across the Group to support the underwriting business and working closely with the CUO to drive our underwriting performance.