overview
At the heart of our Claims Philosophy lies a commitment to fair outcomes.
It’s not just a principle, it’s a promise.
The value we offer to brokers and clients
We’re Built to Lead Claims
As a lead insurer, our team has extensive experience in handling the most complex, contentious and often high-profile claims seen in the market over the past 30 years.
With expertise spanning industries, geographies, legal frameworks, and even dark web-related complexities, we’ve seen it all - almost.
If there's a better way of doing something we like to think we will find it, because every client deserves to feel heard, supported and confident that they’ll receive a fair resolution.
Find out more about our Claims Philosophy.
We’re Built to Lead Claims
an Award winning team
The awards below recognise excellence across the sector – and are a testimony not just to the hard work of our Claims Team, but to its collaborative and innovative approach.
an Award winning team
Best Use of Technology
Award winners at the 2023 British Claims Awards
Claims Product Solution
Award winners at the 2023 Insurance Times Claims Excellence Awards
Commercial Lines Claims Excellence
Award winners at the 2023 Insurance Times Claims Excellence Awards
Claims Team of the Year
Award winners at the 2021 National Insurance Awards
Claims Team of the year
Award winners at the 2021 British Claims Awards
Young Claims Professional of the Year
Freya Williams won this award at the 2019 LMA Claims Awards
Claims Team of the Year
Award winners at the 2019 LMA Claims awards
Claims Team of the year
Award winners at the 2019 Insurance Day London Market Awards
Claims team at the LMA Claims awards
Claims Leadership
Claims Leadership
Claims at Brit
We continue to advance the way we manage claims and are committed to paying our end clients faster. Catastrophes are a high urgency, high visibility event for the market and our focus is always on the dislocated families and businesses impaired.
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